Refund and Return Policy for TRENDROYAL

Effective Date: January 13, 2025

At TRENDROYAL, we strive to provide our customers with the highest quality luxury handbags and a seamless shopping experience. However, we understand that sometimes items may need to be returned or exchanged. This Refund and Return Policy explains the terms and conditions for returning products and requesting refunds or exchanges. Please read this policy carefully to ensure that you understand the process.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • Return Window: Returns must be requested within 30 days of the delivery date.
  • Condition of Items: Items must be returned in new, unused, and unworn condition. They must not show any signs of wear, damage, or alterations. All original packaging, dust bags, tags, and accessories must be included with the return.
  • Proof of Purchase: A valid proof of purchase, such as your order number, receipt, or invoice, must be provided to initiate the return process.

2. Non-Returnable Items

Certain items are non-returnable and cannot be exchanged or refunded. These items include:

  • Customized or personalized handbags
  • Products marked as “final sale”
  • Items that have been worn, used, or damaged
  • Products without original packaging or tags
  • Items purchased from third-party sellers or marketplaces outside of TRENDROYAL

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at info@trendroyal.click to request a return authorization within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to proceed with the return.
  3. Shipping the Item: Carefully package the item, including all original tags, packaging, and accessories. You are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
  4. Return Shipping: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note:

  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.
  • Partial Refunds: If the returned item is not in its original condition, is damaged, or missing parts, we reserve the right to issue a partial refund or deny the return request.

5. Exchanges

If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired product. If the item is still available, we can also process an exchange based on product availability.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@trendroyal.click. We will review your case and provide a replacement, exchange, or full refund as appropriate. For returns due to defects or damage, TRENDROYAL will cover the return shipping costs.

7. International Returns

For international customers, we accept returns under the same conditions as outlined above. However, please note that international return shipping costs are the responsibility of the customer, and TRENDROYAL is not responsible for any customs duties, taxes, or other fees incurred during the return process.

8. Exceptions to Return Policy

In some cases, certain items may not be eligible for return or exchange. These may include:

  • Sale or discounted items
  • Items purchased through third-party sellers
  • Products that have been altered, resized, or customized
  • Items that are returned outside of the stated return window

9. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team:

We are here to assist you and ensure that your shopping experience with TRENDROYAL is as smooth and enjoyable as possible. Thank you for choosing us for your luxury handbag needs!