Refund and Return Policy for TRENDROYAL

Effective Date: January 13, 2025

At TRENDROYAL, we are committed to providing our customers with high-quality luxury handbags. We understand that shopping online can sometimes be tricky, and you may need to return or exchange a product. This Refund and Return Policy is designed to provide you with clarity on how returns and refunds work, ensuring a smooth and hassle-free process. Please read our policy carefully before making a return or requesting a refund.

1. Return Eligibility

To be eligible for a return or exchange, the following criteria must be met:

  • Return Window: You must initiate the return request within 30 calendar days of the date your order was delivered. After this period, we cannot guarantee a refund or exchange.
  • Condition of Items: The items you wish to return must be in brand new, unused, and unworn condition. They should not show signs of wear, damage, or alteration in any way. All original tags, dust bags, packaging, and accessories (such as authenticity cards or care instructions) must be included with the returned item.
  • Proof of Purchase: You will need to provide a valid proof of purchase. This includes your order number, receipt, or invoice that was sent to your email at the time of purchase. Without this information, we will not be able to process the return.

2. Non-Returnable Items

Some products are non-returnable and are not eligible for returns, exchanges, or refunds. These include:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Customized or personalized handbags or accessories.
  • Products that have been used, worn, or damaged.
  • Items that have had their original tags or packaging removed.
  • Any items purchased through promotional offers or discounts that clearly state non-returnable conditions.

3. How to Return an Item

Returning an item to TRENDROYAL is simple. To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@trendroyal.click within 30 days of receiving your order. Please include your order number and a brief description of the reason for your return.
  2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) Number. This number must be included on the return package to ensure that your return is processed efficiently.
  3. Package the Return: Ensure that the item is carefully packaged, including all original packaging, tags, and accessories. Items should be packed in a secure box or envelope to prevent damage during return shipping.
  4. Return Shipping: You will be responsible for the cost of return shipping unless the item is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service for your return as we cannot guarantee receipt of returned items that are not trackable.

4. Refund Processing

Once we receive your returned item and verify that it meets our return policy criteria, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please note the following:

  • Refund Timeframe: Once your return is processed, it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or credit card provider.
  • Partial Refunds: In certain cases, we may issue a partial refund if the returned item is not in its original condition, has been used, or is missing parts.
  • Exchanges: If you would like to exchange an item for a different product, please contact us at info@trendroyal.click to inquire about the availability and process. We will do our best to accommodate exchanges based on stock availability.

5. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact our customer service team immediately at info@trendroyal.click. You will need to provide a detailed description of the issue along with photographs of the damaged or incorrect product. In such cases, we will:

  • Provide you with a pre-paid return label to send the defective item back at no cost to you.
  • Offer you a replacement or full refund, depending on your preference and the availability of stock.

6. Exceptions to the Refund and Return Policy

We reserve the right to refuse any returns or refunds that do not meet the above conditions. Items returned in a condition that does not comply with our return policy may be sent back to the customer or subject to a restocking fee.

7. Final Sale Items

Certain items may be designated as Final Sale and are not eligible for return or refund. These items will be clearly marked at the time of purchase. Please review the product description carefully before completing your purchase.

8. Contact Us

If you have any questions or need assistance with a return or refund, our customer service team is here to help. You can reach us by email at info@trendroyal.click.

Thank you for shopping with TRENDROYAL. We appreciate your business and are committed to ensuring your satisfaction with every purchase.